Elements and Performance Criteria
- Manage the business relationship.
- Probity is managed in accordance with organisational requirements, legislation, policy and public sector standards.
- Obligations to the contractor are met according to contractual arrangements.
- Consideration of conflicts of interest and their resolution are recorded according to public sector standards and organisational requirements.
- Business relationship with contractor is managed in the public interest through formal and informal mechanisms according to public sector standards and organisational policy and procedures.
- Manage performance of the contract.
- Start-up or transition arrangements are implemented according to contract requirements and organisational procedures.
- Contract management plan is monitored for effectiveness on a regular basis and adapted as necessary during the life of the contract.
- Performance of contract is monitored against key performance indicators and tracking milestones to ensure obligations under the agreement are being met.
- E-procurement, financial and other resources are managed as necessary according to contract requirements and organisational procedures.
- Emerging and potential risks are identified and managed according to organisational risk management procedures.
- Manage contract issues.
- Contract variations are managed according to contract management plan, organisational policy and procedures, and probity requirements.
- Early signs of under-performance are identified, and action is taken to improve performance to the agreed level and documented according to contract's communication and information policy.
- Disputes and complaints are investigated and resolved or referred according to contract's management plan and contractual arrangements.
- Negotiation of issues relating to the contract is conducted and approvals are obtained according to stipulations in the contract.
- Conflict is addressed and resolved where possible or other actions are taken according to contractual arrangements.
- Non-compliance with codes of conduct, codes of practice and standards of behaviour is dealt with in a timely manner.
- Implement communication and information strategy.
- Communication on the performance of the contract is maintained with all stakeholders according to organisational protocols and public sector standards.
- Management reporting is carried out according to tracking milestones and organisational requirements.
- Contract information is maintained for organisational purposes according to organisational policy and procedures.